Therefore Strategic Technology Services

Friday, 12 October 2012

Objectives of BPM … Therefore Quantum™ Style

The objectives of Business Process Management, and the role that Therefore Quantum™ plays in meeting these objectives, is detailed below:


Continuous Improvement

To remain competitive, your business needs to continually reinvent itself. Therefore Quantum™ will allow you to identify areas where your business is subject to process failure. The Therefore ThreadBuilder™ Application can then be used to rapidly implement process refinements.


Turnaround Time

To improve your business' ability to retain Customers, it is imperative that queries are resolved promptly. Therefore Quantum™ provides you with a platform to ensure that queries are resolved rapidly and that the resolution process remains visible to Management.


Process Compliance

To improve your business' ability to operate in a low cost, Customer-centric manner, it is imperative that it consistently follows optimised processes. Therefore Quantum™ enforces process compliance.


Reference Number

When Customers raise queries, it is imperative that they are given reference numbers. Similarly, to optimise your ability to control the execution of tasks, it is essential that tasks are awarded reference numbers. Therefore Quantum™ supports this requirement.


Ability to Audit

It is best practice that record is maintained of the way in which businesses make their decisions. Therefore Quantum™ ensures that every detail of the query resolution / task execution lifecycle is retained and available for future review.


Improved Debtors Book

Customers will generally not settle invoices on which outstanding queries exist. Therefore Quantum™ will enable you to close queries more rapidly, allowing for the collection of the underlying debt.

Further, where queries do occur, they are used to drive Continuous improvement. This will make queries less likely to occur in the future, enhancing the collectability of your debtor's book.


Measurement

BPM systems can be used to establish Key Performance Indicators (KPIs) for your Suppliers, Service Providers, Departments and Staff, and then to measure performance relative to these KPIs. Therefore Quantum™ supports this requirement.

No comments:

Post a comment