Therefore Strategic Technology Services

Saturday, 6 October 2012

What is Business Process Management … Therefore Quantum™ Style

Businesses exist to perform a defined set of activities that result in them delivering sustained value.

Those businesses that consistently perform their core activities more effectively than their competitors tend to provide Customers with more value, have higher levels of Customer satisfaction, retain Customers for longer and, over a period of time, gain significant market. The recipes that businesses use to guide the performances of their core activities are referred to as "Processes".

A business' processes constitute one of its most valuable assets, as they are the embodiment of all past learning. The more efficient and effective these processes are, the greater their ability to translate into Customer value, profit and consequently, the greater their asset value.

BPM systems allow for processes to be rapidly modelled. Once modelled, BPM systems can be used to facilitate process execution. The Therefore Quantum™ System refers to modelled processes as "Tasks".

Typically, BPM systems enable the rapid modelling of processes without introducing the need to write code, thereby reducing the time lag between the initiation of a BPM project and the resulting benefits.

Further, given that market dynamics are ever changing, a business' processes need to be continually revised. The Therefore ThreadBuilder™ Application enables the rapid creation and modification of processes, thereby ensuring that your business' processes remain in synergy with the needs of your market.
Best practice dictates that all service outages are recorded, resolved and then analysed to allow for the identification of repeat process failure – a discipline referred to as "Continuous Improvement". Businesses that fail to embrace Continuous Improvement tend to sell products and services that are not market aligned, which has a detrimental impact on their performance. Therefore Quantum™ has been designed to support the implementation of a Continuous Improvement strategy.

Therefore Quantum™ allows for process failures to be resolved by means of specialised processes referred to as "Queries". Further, Therefore Quantum™ can be used to analyse query volumes and identify which processes need to be reviewed to ensure that they are rendered less error prone.

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