Breaking Silo Mentality
Ask CEOs what the number one innovation killer is and the odds are more than even that the answer will be “silo mentality”. Again, ask them what the biggest reason is for the failure to deliver on strategy and the phrase “silo mentality” is likely to turn up again ... Click to read
Great innovation quotations
"Great innovation quotations" says it all ... Click to read
Is poor service your Customer’s fault?
Some time ago a blog article caught my attention. The gist of the article was that if you are receiving poor Customer service, it may well be that you are simply a bad Customer. Initially I was a little irritated by the thought, but after thinking it through, I decided that aspects of the argument hold true ... Click to read
If everyone is accountable ... no one is accountable
Disclaimer: - I am in no way responsible for the content of this article. Any errors, exaggerations or omissions are someone else’s fault. In fact … I deny having written it. Now that I have your attention, let’s talk about accountability ... Click to read
If the writing is on the wall … read it!
I have of late been reading the Neil Young autobiography - Waging Heavy Peace. As a heads up, if you are a Neil Young fan, it’s a thoroughly enjoyable read. In Waging Heavy Peace, Young raises the impact that the introduction of the MP3 format has had on the music industry. Coupled with the Internet as a distribution model, the MP3 format has seen the music industry literally fall off a cliff ... Click to read